Text message opt-in

Concept Autobody (Concept Autobody Inc) texts customers about their own repair: status updates, a link to their private repair status page, links to sign repair documents, a ready-for-pickup notice, and a thank-you after pickup. We don't send marketing texts.

How customers opt in

When a customer drops off a vehicle, they sign our repair authorization on a tablet at the front counter or from a private link we send them. The form has a separate checkbox that is unchecked by default and optional. Agreeing to texts is never required to sign the form or to have repairs done:

☐ I agree to receive text messages from Concept Autobody about my repair. Message & data rates may apply. Reply STOP to opt out. (Optional)

Mobile number for repair texts: [customer types their mobile number]

The mobile number box sits right under the checkbox, so the customer gives permission for that exact number. If they check the box, they have to enter the number.

Here is the form customers see (each customer's form is on a private link, so this one uses sample information):

We save the customer's choice and the mobile number with their signed form. Customers who opt in get a confirmation text. Message frequency varies with the repair, usually a few texts a week while the vehicle is with us. Reply STOP to opt out or HELP for help, or call (209) 534-9504.

See our Privacy Policy and Terms & Conditions.